how it works
What is a Wild & Free Box?
Wild & Free Boxes are boxes filled with beautiful, organic baby products, that are non-toxic, eco-friendly and vegan too.
Each Mystery Box is specific for your baby’s age and developmental stage and contains between 2-4 products. You can subscribe to receive it each month.
Each Your Regular Favourites Box takes the hassle out of shopping for you, delivering your choice of organic wipes, body washes, creams and more to your door every second month. Plus you get a surprise that is curated precisely to your baby’s age!
Each Bubba Bottom Box is sent monthly, filled with 2 packs of Tooshies by Tom nappies, and 4 packs of wipes (or if that’s too many wipes we can add in other organic products too!).
How does it work?
We want to make your life easier. We source the best organic baby products for you, so that you can spend more time with your baby and less time finding products! We provide you with a box every month or every second month that is designed to fit perfectly with your baby’s age and development.
How are the products selected?
Wild & Free is about bringing you the best quality organic and non-toxic baby products. Babies are so sensitive, they have immature systems and they’ve still got so much growing to do! This means we are very strict with what brands are featured in our boxes. Our quality control includes ensuring products are organic (certified where possible), made of safe and non-toxic materials, and produced with the environment in mind. When choosing our products, we also consider the climate, and fill our boxes according to seasons (so you’re not left with a warm winter knit in the middle of summer!).
While we do our best to ensure the best quality products, we cannot guarantee your baby won't have an allergy to one of our products. If your baby has a reaction to something, we would love to hear about it.
Can I purchase a subscription as a gift?
Absolutely! You can choose one of our one-off boxes – the Mama Box or the Hello Baby Box, or you can purchase a subscription. Just click on Gift on the top or bottom tab and follow the prompts. You’ll notice when you pay that there is an option to add an extra address, as well as a personalised message with your gift. How nice!
How are the boxes priced?
Wild & Free Boxes are priced on a monthly or two monthly cycle, depending on which style of box you choose. This means you are charged every month, or every two months, a few weeks before your box arrives. You can also opt for an upfront payment, paying for your entire subscription in one go.
What if I buy a box as a gift and the baby shower/party is before the box is sent out?
We love it when you’re organised enough to purchase a gift box ahead of time. But, when you’re not, send us an email and we will attempt to send it to you earlier. If we can’t process it any faster, we will send you a beautiful card which explains to your friend where their gift is, and when it should arrive.
How do you know what age box to send?
When you register, you will be able to let us know how old your baby is. Then as you progress through your subscription, we keep track of what box your baby needs! Simple!
How do you decide what is right for my baby’s developmental stages?
Drawing on my knowledge and experience with baby brain development from my career as a baby chiropractor, I am confident that the products I place in each box are specific for your baby’s age and developmental stage.
What age do you go up to?
The Mystery Box currently stops at 2 years of age.
All other boxes stop when you don't need our products anymore!
Shortly we will be adding a First Birthday Box, and a Second Birthday Box too!
Do Wild & Free Boxes come out every month of the year?
Yes, they do! It doesn’t matter how old your baby is, you can start any month you like.
Subscription monthly and bimonthly payments are processed via Chargebee, and independent company. We have chosen them because of their security in holding your details, and the ease at which customers can cancel any subscription instantly.
Can I cancel?
If for any reason at all you aren’t satisfied, cancelling monthly subscriptions is very easy. Just send through an email and we will organise this for you via Chargebee. You need to do this at a minimum of 48 hours prior to payment processing (every month on the 5th), as we cannot refund you once payment has been processed.
Refunds are not given on upfront payment options, unless your product is faulty or not as described, and you are dissatisfied with the option of a replacement. Personal circumstances will be considered with refunds.
What is the cut-off and when do boxes get shipped?
The cut-off for each month is the 5th at 5pm. Boxes are shipped between the 12-15th of the same month.
I need to change my address! How can I do it?
It is as simple as sending us an email. Please send us change of details before the 10th of each month.
This goes for altering the products in your regular subscriptions - send us an email and we will make it happen.
What are the shipping costs and policies?
We currently only ship within Australia.
We use Sendle for all our shipping requirements. They will send you an email when your parcel is on it’s way, and when it has been delivered.
We take no responsibility for incorrect addresses, so please ensure you’ve given us the correct address.
All boxes are shipped between the 12th-15th of each month, regardless of when your order was placed. As long as it’s before order cut-off, that is!
My box hasn’t arrived yet. What should I do?
Send us an email including your account name/details, so that we can track your box for you.
Please note, we do not take responsibility for incorrect addresses or parcels marked as ‘delivered’.
want to be featured?
Do you have a baby product that fits into one or more of these categories?
- environmentally friendly
- locally made
Yes? We would love to hear from you! Why don’t you send us an email via our contact form so we can see if you’d be a good fit for Wild & Free Boxes.
Are you interested in stocking the Wild & Free Organics products in your store or clinic?
We also offer bulk discounts on boxes, when ordering 20 or more.
Use the contact form to find out more.